Dongshou, Fuyuan Village, Xingfu Town, Boxing County, Binzhou, Shandong Province, China
Email:
CreedonTopliss@gmail.com
1. General Policy
We are committed to providing high-quality stainless steel kitchen equipment. If for any reason you are not satisfied with your purchase, we offer a clear and transparent return and refund policy.
2. Eligibility for Returns
● Products must be returned within
14 days
● Items must be unused, in original packaging, and in the same condition as received.
48 hours
● Customized or personalized products may not be eligible for return unless defective.
3. Non-Returnable Items
● Custom-made or personalized equipment (unless defective).
CreedonTopliss@gmail.com
to initiate a return.
● Products that show signs of improper use, installation, or modification.
4. Return Process
● Contact our customer service team at
● Provide your order number, product details, and reason for return.
5. Refund Process
● Once we receive and inspect the returned item, a refund will be issued to the original payment method.
● Refund processing usually takes
6. Exchange Policy
● Defective or damaged products can be exchanged for the same item at no additional cost.
● Contact
7. Contact Information
● For any questions regarding returns, refunds, or exchanges:
●
●
Dongshou, Fuyuan Village, Xingfu Town, Boxing County, Binzhou, Shandong Province, China
of delivery.
● Transportation damages must be reported within
of receipt.
● We will provide a return authorization and instructions for shipping.
● Ship the item securely using a traceable shipping method. Customers are responsible for return shipping costs unless the product is defective or shipped incorrectly.
5–10 business days.
CreedonTopliss@gmail.com
immediately with photos and details for replacement arrangements.
